Your confidentiality is one of Fast Air’s highest priorities. Every Fast Air employee has been trained to diligently safeguard all customer information and ensure that customer data, including passenger names, itineraries, and other business affairs are kept confidential.
Fast Air’s Privacy Policy outlines our commitment to protect the privacy and confidentiality of your personal information. It complies with the requirements of the Person Information Protection and Electronic Documents Act of Canada. This privacy policy applies to transactions made, and information collected in person at the Fast Air Terminal or over the phone or via email with Fast Air personnel, or in person when Fast Air participates in off-site events and trade shows, and through our website www.flyfastair.com.
Fast Air Ltd. is responsible for keeping your personal information confidential and applying it for the intended purposes. An appointed Privacy Officer is accountable for compliance to this Privacy Policy.
When you purchase travel, products, and services from Fast Air, enter a contest, sign up for our e-newsletter, or complete a customer satisfaction survey we may collect certain personal information about you. This includes your name, mailing address; phone number, date of birth, email address, social insurance and passport number, credit card information, demographic information, and personal preferences. Your information identifies you as a Fast Air customer and allows us to understand your needs, and inform you about offerings and events which may be of interest to you.
Your knowledge and consent are required for the collection, use, or disclosure of your personal information. This information will be used only for the purposed we believe you would consider appropriate under the circumstances.
We use your personal information to process transactions in an efficient manner. This includes: being able to process credit cards, being able to contact you when necessary to inform you about changes or cancellations to travel itineraries, to expedite the clearance of U.S. and Canadian customs, and to provide you with satisfactory on-board service.
We may also use your personal information to send you information, or special offers from Fast Air Ltd. This material may be delivered by mail, telephone or electronic means.
When purchasing services we may share your personal information with 3rd party providers so they can provide us with services such as credit card authorization and customs clearance.
Fast Air does not sell or disclose any of your personal information to any other business. We may also disclose information when necessary to comply with the law, or to cooperate with law enforcement.
When you visit www.flyfastair.com your personal information and email address are not recorded. We use standard web server log files to count visitors and evaluate our site’s technical capacity. We use this information to find out how many people visit our website and to make our pages more useful to our visitors, and to evaluate our site’s technical capacity.
This policy discloses the privacy practices of our web site. Our website contains links to other sites, and once you link to another site you are subject to the privacy and security policies of that site.
We do not send unsolicited email. By adding your name to our e-mail subscriber's list on our website, you authorize Fast Air to send to you personalized messages periodically to tell you about company updates and new services offered by Fast Air. You may unsubscribe to e-news at any time.
We protect your personal information by using safeguards that ensure specific individual information will not be made available to any unauthorized person. We are committed to educating our employees about the issues and laws surrounding individual right to privacy. Our employees are up to date on our policies and procedures for protecting personal information under our control.
Your personal information is kept as complete and up-to-date as necessary for the purposes for which it is to be used. If you wish to verify, correct or have your personal information removed from our database, please contact Fast Air Ltd. in writing at the following address:
Mail to:
Privacy Officer
Fast Air Ltd.
80 Hangar Line Road
Winnipeg, MB R3J 3Y7